Help & Support

Your Smart Pass lives under the Pass tab. To redeem at a partner venue like Harrison's Cave or Oistins Fish Fry, open the pass and show the QR code at entry. Passes are single-scan and update to "Redeemed" instantly. If a scan fails, ask staff to enter the 6-digit backup code shown below the QR.

Unredeemed passes can be refunded up to 24 hours before the booking time, less a Bds$5 processing fee. Refunds return to your original payment method within 5–7 business days. To request one, open the pass and tap "Request refund", or start a case from Contact us below.

Manage your email, password and notification settings under Account. You control what BimOne stores: download or delete your data anytime from Settings → Privacy. We never sell personal data, and location is used only while the app is open to power nearby recommendations.

The Safety Centre gives you live beach flag conditions, emergency numbers (dial 511 for Barbados emergencies), and your nearest polyclinic. Enable "Share trip status" to let a trusted contact see your check-ins. In a genuine emergency, always call local services first.